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Q: I cannot download the installation file, the
installation file is corrupted, or otherwise does not work.
A: Please make sure you are using Internet Explorer 5.5 or
higher, or AOL7 or higher. Also disable any download manager/accelerator
applications as they are known to interfere with the script-based
downloads we use.
Q: How do I receive
updates?
A: By default Spyware Nuker will notify you when
updates are available. If you choose these will be updated and installed.
Alternatively you can modify the Options to automatically download updates
or to disable the update nofication completely. You always have the option
to check for updates manually via the "Check Now" button in
Options.
Q: During the removal process I was asked to
reboot, which I've done. However, after the reboot Spyware Nuker scans
again but I cannot use my computer as there's no Start menu or task bar.
Is this normal?
A: The reboot is necessary to remove some
programs that are in use. During the reboot Spyware Nuker has exclusive
use of your computer which is why you do not see your Start menu or task
bar. Once Spyware Nuker has completed the scan you can simly close Spyware
Nuker and your computer will continue it's normal start process and your
Start menu and task bar will appear.
Q: How do I know what
files to keep? Which to remove?
A: It is recommended that you
remove all found spyware/adware. Only exclude files if you are sure they
are required to run other software on your computer. Some "free" software
will only function if their spyware/adware bundles are installed and
running on your PC. Unfortunately we are unable to provide you with
specific directions on what may or may not be needed. To protect your
computer and software Spyware Nuker automatically backs up all files prior
to removal so you can restore them in the future if you find that you need
them.
Q: I've scanned, removed, and scanned again. Nothing
is found but I am still getting popup ads.
A: If you are still
experiencing excessive popups and continued infections please do the
following:
- UPDATE TO THE CURRENT VERSION OF SPYWARE NUKER
- RUN A QUICK SCAN AFTER THE UPDATE
- IF THE PROBLEM PERSISTS, RUN A DEEP SCAN
- IF THE PROBLEM PERSISTS, RUN A DEEP SCAN WHILE IN SAFE MODE
- IF THE PROBLEM PERSISTS, CONTACT TECH SUPPORT
Here are more
specific details on how to perform these steps:
- UPDATE TO THE CURRENT VERSION OF SPYWARE NUKER
You can make
sure you are running the most current version of Spyware Nuker by
checking for an available update. You can check for an available update
to Spyware Nuker by connecting to the internet, opening Spyware Nuker,
clicking the Advanced Options tab, and then clicking the Check Now
button in the Auto-Update Options section. This will force Spyware Nuker
to check for the latest update. If this fails simply visit www.nuker.com
and click the 'scan now' button and install over the top of your
existing installation.
- RUN A QUICK SCAN AFTER THE UPDATE
Open Spyware Nuker and
click Scan Now. Let the scan complete, then remove all found infections.
- IF THE PROBLEM PERSISTS, RUN A DEEP SCAN
Open Spyware Nuker,
click the Advanced Options tab, click the Scan Depth tab, select Deep
Scan, click Save, then click Scan Now. Let the scan complete, then
remove all found infections.
- IF THE PROBLEM PERSISTS, RUN A DEEP SCAN WHILE IN SAFE
MODE
Reboot your computer and press F8 or CTRL just before any
Windows screens appear. This will provide you with a boot menu, choose
Safe Mode. Windows will start slower than normal and you will notice
your startup programs do not load, which is the desired result of
running in Safe Mode. This will assist Spyware Nuker in removing some
persistent infections. Open Spyware Nuker, click the Advanced Options
tab, click the Scan Depth tab, select Deep Scan, click Save, then click
Scan Now. Let the scan complete, then remove all found infections. Then
reboot your computer normally.
- IF THE PROBLEM PERSISTS, CONTACT TECH SUPPORT
Please contact
tech support http://aseafood.trekblue8.hop.clickbank.net/ for further directions
on how to provide us with your log files. This will allow us to review
your system and research what is not being fully cleaned and removed
from your system.
Q: I cannot register my copy of Spyware Nuker or my
registration number is not working (or any other registration related
questions).
A: Please make sure you are connected to the
internet and that any firewall software is configured to allow Spyware
Nuker to connect to the internet. Also make sure you are entering your
serial number/registration key as it appears in the email sent to you.
Note that you do not enter the dashes.
Q: I've
installed your product but I continue to receive popup ads from "Messenger
Service"
A: Our product does not block Windows Messaging
popups. This is an integral part of your operating system. However, it is
easy to diable and is reversible.
If you are on a network please
check with your computer support staff before disabling any service so
that you do not inadvertently disable a service that your department
needs.
For Windows 2000 and XP
- Go to start and click Run
- Type services.msc
- Double-click on Messenger.
- In the Messenger Properties window, select Stop, then choose Disable
as the Startup Type.
- Click OK.
For Windows 95, 98, and ME
- Under Control Panel, select Add/Remove.
- Select Windows Setup.
- Select System Tools.
- Click Details.
- Uncheck WinPopUp.
- Click OK.
- Reboot
Q: How do I order Spyware
Nuker?
A: Spyware Nuker will automatically prompt you to
register the product when you attempt to remove detected spyware/adware
components. You can also register the product by starting Spyware Nuker
and clicking the About button and then clicking the Register button. If
you are having difficulty using these features you can access the order
form directly by visiting:
http://aseafood.trekblue8.hop.clickbank.net/ Note that
some anti-popup utilities will close new windows automatically. You should
temporarily disable your anti-popup utilities in order to allow the
registration window to open.
Q: Will Spyware Nuker work on
a Mac? Linux?
A: Spyware Nuker is currently compatible with
Microsoft Windows 98/Me/NT4/2000/XP. There are no plans at this time to
create a version compatible with the Mac, Linux, or any other
non-Microsoft Operating System.
Q: I have purchased
Spyware Nuker and want to install it on my desktop *AND* laptop. How can I
do this?
A: A single purchase of Spyware Nuker provides you
with a single license key that can be used to register Spyware Nuker on a
single computer. If you wish to install Spyware Nuker on more than one
computer simultaneously you must purchase a license for each computer.
This is how most software licenses are worded and it is illegal to install
most retail software on more than one computer. However, not all software
physically enforces it's licensing like we do.
Q: How do I
uninstall Spyware Nuker?
A: To uninstall Spyware Nuker please
do the following:
- Close Spyware Nuker if it is currently running
- Uninstall Spyware Nuker from the Control Panel's Add/Remove Programs
utility.
- Or you can manually delete the folder c:\program
files\trekblue\spyware nuker\
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